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DebbyP
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Refund not received

We gave notice to end our service for 28th August and eventually got a final bill for a credit amount. I advised customer services of the new address for communications and also set up a mail forwarding with Royal Mail but to date, six weeks later have not received the refund. I’ve tried emailing and online messaging but have had no response at all. Any idea what to do next?

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Re: Refund not received

Hi DebbyP,

 

Thanks for posting. 

 

My apologies you've not received a refund. If you've given notice on 28th August, was the disconnection of the account on the 28th September, or around this date as per the thirty days notice policy? If so, then the cheque is sent out thirty five days after disconnection, so your cheque would be being sent on or around the 30th October.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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DebbyP
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Re: Refund not received

Hi John

 

All sorted now thanks, the cheque has arrived.

 

Debby 😊

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Re: Refund not received

Hi Debby,

 

That is fantastic news 🙂 is there anything further I can assist with?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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