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Vikki2021
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Refund in wrong name

Hi there,

 

I received a cheque from VM for a refund of an account I had back sometime before 2012. Although the refund was a nice bonus, it is in my old name and I cannot cash it at my bank. I wrote to VM 5weeks ago with proof of my name change and a cover letter plus details of the cheque but have heard nothing at all back. I’m unable to get through to talk to anyone since my account doesn’t exist anymore 🤷🏼‍♀️ 

Any help or advice would be great. 
Thank you 

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Sofia_B
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Re: Refund in wrong name

Hi @Vikki2021.

 

Welcome to the community and thanks for your first post, we're happy to have you with us. 🙂 

 

I'm sorry to hear that, I'm going to send you a PM so we can get this resolved. 

 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

 

Thanks, 

Sofia
Forum Team



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