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Refund for over-payment

Hello,

I have made an overpayment to my account by mistake, thinking this would clear my direct debit bill (which was still taken as well). Please could someone from Virgin make contact to arrange a refund for this amount, as I am in desperate need of the money. I budgeted for my bill amount but did not expect the direct-debit to still be taken after I had paid the bill online. Many Thanks for any help.

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Re: Refund for over-payment

Hey greg5446,

 

Have you been able to get this looked into further since you last posted? 

 

Regards

Steven_L

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