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Richardhill25
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Refund for Landline was down for 6 days

Landline was not working from 6th to 12th of April.  When will I get a refund ?

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Very Insightful Person
Very Insightful Person
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Re: Refund for Landline was down for 6 days

I believe a lot depends on when you reported the fault.  It appears that the compensation scheme kicks in if the fault isn't fixed within 48 hours of you reporting it.  Help page here: automatic-compensation

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Forum Team
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Re: Refund for Landline was down for 6 days

Hi Richard,

 

Thanks for your post and very warm welcome to our Community Forum!

 

As Graham_A says, it will depend on when you reported the fault as well as if this wasn't fixed within 48 hours - the link he's included in his post is very handy.

 

Any credits will be added onto the next bill that's generated for you

 

David_Bn

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