Refund cheque to pay in

[pauley123]

Hi

I have a refund cheque issued by Virgin Media from 1 April 2022. I can no longer cash it at the bank as it's out of date, and they asked me to ask you to re-issue it. I no longer have a Virgin account, so can this be organised please? I note from other people that you've been able to sort it out. 

Many thanks.

[Reece_MH]

Hi pauley123 👋

Thanks for posting, and welcome back to the Forums.

I'm sorry to hear the cheque you have received can no longer be cashed. I'm going to send you a private message, so we can look into this, and assist further.

Please look out for it in the top-right, white envelope or by tapping your profile picture then selecting "Messages".

Thanks,