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Refund cheque / text support isn't helping


I left Virgin Media at the end of May (moved out of the area) and am £46.47 in credit. I know Virgin has my new address since they sent me the kit to return the router - which I did immediately, and received confirmation a few days later.

I've not seen any refund cheque or notification that one is on the way. The online messaging to support doesn't seem to work at all, I've waited ten minutes on the phone a couple of times and nobody's picking up, and as you can see in the attached image text support isn't working either.

Can someone please assist?

Thanks in advance...


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Re: Refund cheque / text support isn't helping

Hi Alex_L


Sorry to see you're still waiting for a cheque refund.


Let me look into this for you and we'll see if that cheque is on it's way to you


Check the purple envelope in the top right hand corner for a PM from me