Hi @HollyRezaie
You should find the following page will answer most refer a friend questions
https://virginmedia.aklamio.com/
Basically though the reward isn't payable if your friend cancels before installation or delivery, or within 14 days of either. (the cooling off period) providing they've registered correctly
You should then receive your reward 60 days after the end of the colling off period
DaveI don't work for Virgin Media.
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