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Refer a friend

Hi. Can anybody help?

i did refer a friend. He has received his first bill. With no mention of the £50. He also never received an email regarding this credit to his bill. I did receive an email from virgin on 27 feb to say that I would receive mine 28 days after it was installed (10 March), so I know I won’t receive mine until April’s bill.  It also said that they would email my friend with what to do. He never received it

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