Virgin Media Community

[Simetra973]

I referred my friend to virgin media back in November 2021 and yet I still haven't received anything. My friend now has her £50 credited but I don't. Can someone help as it's very frustrating.

[newapollo]

Hi @Simetra973 

There's lots of online help and answers to queries regarding refer a friend on the following two links.

https://virginmedia.aklamio.com/?source=vmcom_existingcust 

https://www.virginmedia.com/help/refer-a-friend 

You made need to contact Virgin Media’s referral partner Aklamio on 01576 820030 or email them at virgin-media@aklamio.com

[Tom_W1]

Hi @Simetra973, thanks for your post although I'm sorry to hear of your concerns raised.

Did your friend have this credited by someone here over the Community or was this processed by Aklamio? Can you advise on the username of your friend on here?

Many thanks

[Simetra973 · Accepted solution]

It was through the community yes.

Its batman1234 on the forum.

Thanks

[Molly_T]

Thank you for confirming Simetra973!

I will send you a PM to confirm a few details, and raise this for you so we can investigate further and try to get things resolved. 

You will find the PM in the top right corner of the page in your Inbox. 

We can return to the public thread with an update as soon as possible. 

All the best!