I have email confirmation that the refer a friend credit should be applied to my first bill. I have been billed my full amount today and my referral has not received a discount either.
I am looking for an email address to forward the email confirmation on to as on the call today they have no record of a referral.
Welcome to our community and thanks for posting.
I'm really sorry to hear you've had issues receiving your refer a friend discount. I am really sorry for any inconvenience this may have caused you.
As your issue is going to require access to your Virgin Media account, I am going to send you a private message. Please look out for the purple envelope on the top right hand corner of the screen.
I look forward to helping you.
No message received.