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Refer a friend not paid

Amber52
Tuning in

on ‎26-11-2022 21:42

My virgin media refer a friend reward was created on 20/09 but its still not been confirmed.

It said it would be 8 weeks maximum but its still not payable. 

Please can someone help 

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6 REPLIES 6

newapollo
Very Insightful Person
Very Insightful Person

on ‎26-11-2022 21:57

Hi @Amber52 

Have you signed into your Refer a friend account to check the status on the following page?

https://virginmedia.aklamio.com/?source=vmcom_existingcust 

The same page also details how to contact aklamio under the "Need more help?"section  along with a link to more online help

"If you can’t find what you’re looking for here, you can learn more about refer a friend on our help page.
For help with your referral account, and if you referred a friend after 12th March 2020, get in touch with Virgin Media’s referral partner Aklamio by calling them on 01576 820030 or sending an email to virgin-media@aklamio.com.
If you referred a friend before that date, please get in touch with one of our Virgin Media team."

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Chris_W1
Forum Team
Forum Team

on ‎27-11-2022 08:57

Hi Amber52, thanks for the message. 

I am sorry to hear that you have not heard from the refer a friend credit. 

Can you log into the portal to see if it has been confirmed?

Kind regards, Chris. 

 

 

 

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Amber52
Tuning in
In response to Chris_W1

on ‎27-11-2022 09:54

Hi Chris, @chris_w1

Yes I have and it's still pending. The scheme says its 60 days max but were over that time frame now.

Could you look into it please?

Thanks 

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Chris_W1
Forum Team
Forum Team
In response to Amber52

on ‎27-11-2022 12:50

We don't have direct access to there systems and you would need to contact them directly. 

For help with your referral account, and if you referred a friend after 12th March 2020, get in touch with Virgin Media’s referral partner Aklamio by calling them on
01576 820030 or sending an email to virgin-media@aklamio.com.
If you referred a friend before that date, please get in touch with one of our Virgin Media team.

Kind regards, Chris. 

Andrew-G
Alessandro Volta
In response to Chris_W1

on ‎27-11-2022 19:30

Seem to be a lot of these posts at the moment.  Here's the way forward.

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Robert_P
Forum Team
Forum Team
In response to Amber52

on ‎28-11-2022 08:21

Have you emailed the team at Aklamio using the email address given by my colleague? They will be able to look into this further for you and provide assistance.

 

Rob

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