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_Ben_
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Reduce services - have been waiting 45mins on phone line

Hi,

I wonder if someone from Virginmedia customer services could help me directly on reducing my services? I've been passed around a few departments but have only been able to speak with one service representative.

I'd be very grateful for any support.

Thanks,

Ben.

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John_GS
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Re: Reduce services - have been waiting 45mins on phone line

Hi _Ben_

 

Thanks for posting and welcome to the community. My apologies for the hold times. We're busier than normal but will answer asap.

 

We don't do package changes via the forums. Please either call us on 150 // 0345 454 1111 or send us a text on 07533051809 and we can review the account. Text replies are not instant and are automated at the start to get you through to the right team.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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_Ben_
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Re: Reduce services - have been waiting 45mins on phone line

Hi,

Thanks for coming back to clarify. I did eventually get through to the team on the phone and was very well looked after. Cheers to VM.

Ben.

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John_GS
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Re: Reduce services - have been waiting 45mins on phone line

Great to hear Ben 🙂

 

Have a lovely day

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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