Virgin Media Community

[_Ben_]

Hi,

I wonder if someone from Virginmedia customer services could help me directly on reducing my services? I've been passed around a few departments but have only been able to speak with one service representative.

I'd be very grateful for any support.

Thanks,

Ben.

[John_GS]

Hi _Ben_

Thanks for posting and welcome to the community. My apologies for the hold times. We're busier than normal but will answer asap.

We don't do package changes via the forums. Please either call us on 150 // 0345 454 1111 or send us a text on 07533051809 and we can review the account. Text replies are not instant and are automated at the start to get you through to the right team.

Kind regards,

[_Ben_]

Hi,

Thanks for coming back to clarify. I did eventually get through to the team on the phone and was very well looked after. Cheers to VM.

Ben.

[John_GS]

Great to hear Ben 🙂

Have a lovely day