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Recorded calls - when?

El_Defensor
Superfast

► This question is aimed at Virgin Media staff as only they can provide a definative answer.

VM like to begin calls to customers with "calls may be recorded". This is before any Security questions are asked.

At what point does recoding actually begin?

If from the very start, that means security info is also being recorded, which is both unsafe & bad practice. It's conceivable that someone listening to 2 or 3 of these calls could collect enough info to aquire a full password.

They should make it clear the exact point at which they start recording.

► This question is aimed at Virgin Media staff as only they can provide a definative answer.

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