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Recommend a friend credit

Hi,

 

I recommended tenants just before lock down to uptake virgin media services this was March just before the full lockdown.

 

I was advised that the "recommendation department" was closed due to staff issues during Covid.and it would all be sorted when thy returned.

 

I have sill not received the credit, any suggestions ??

 

Thanks in advance PK

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Re: Recommend a friend credit

Hi PKteam,

Sorry to see you are having to chase this up.

There's a page with all the information relating to Refer a Friend Refer a Friend FAQ 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Recommend a friend credit

Thanks for your message Dave, I have followed all these steps and it is not showing the local rep said that the operators who actioned with this were closing due to covid as it was just on the cusp of lockdown.

And it was supposed to be actioned once this settled. No joy or credit.

 

How do I chase this up without spending ages on the multiple phones to overseas call centres !!!!!

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Re: Recommend a friend credit

PKteam, 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Re: Recommend a friend credit

Thanks for passing security PKteam

The credit for referring your friend is now on your account and will

be taken off your next bill

Gareth_L

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Re: Recommend a friend credit

Great, thanks so much ! will the credit also go to the "referred customer" ?? Regards

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Re: Recommend a friend credit

If they do not recive it, they will need to get in touch so we can investigate this for them 

Thanks,

Zoie

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