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Recieved a 'Your Virgin Media bill is ready' Email for a date after I canceled

Hello,

A month ago I phoned up the customer service to stop my virgin media package.

However I have just received an email to a Bill for next month , after I asked for it to be cancelled. I confirmaed over the phone multiple times that it had been canceled but it now seems that nothing has been done.

Was my contract actually stopped or did they not stop the contract at all? If not can it be cancelled now and can I not pay this bill?

Thanks,

James

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Re: Recieved a 'Your Virgin Media bill is ready' Email for a date after I canceled

It may be your final bill as you give 30 days’ notice when you cancel.
However it should state this afaik.

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Re: Recieved a 'Your Virgin Media bill is ready' Email for a date after I canceled

Hi jamessmith85555,

 

Thanks for your post. @Anankha, is correct that if this is within your 30 days notice that you may still receive another bill if the bill generation date falls sometime in between those 30 days. After service cancellation then you will receive a final bill + any bill adjustments needed from the previous bill.

 

Cheers,

Corey C