Menu
This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
pobrien31
  • 49
  • 1
  • 3
On our wavelength
63 Views
Message 1 of 2
Flag for a moderator

Received Email About Upgrading to M350.

a week ago

Evening, when I try to upgrade, I get the below every time I click ion the link on the VM website. Any ideas as to why please?

"Oops! Something went wrong.
Sorry, we’re unable to change your package online."

0 Kudos
Reply
Zoie_P
  • 2.18K
  • 102
  • 172
Forum Team
Forum Team
26 Views
Message 2 of 2
Flag for a moderator

Re: Received Email About Upgrading to M350.

Wednesday

Hi pobrien31,

Thanks for your post, and I am sorry to hear you are having issues with upgrading your account, you will need to call to make any package changes you can reach our team on 150/0345 454 1111

Zoie

0 Kudos
Reply

Digital life blog

News

Help videos

Help forum