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Receive new pre-contract documents without consent

Joining in


I called virgin few days ago about cancellation of service. It took me ages to cancel the service then I received an email this afternoon from Virgin Media about  pre-contract documents.

That’s terrible. First of all, I didn't agree to a new contract and I called to cancel the service. I don’t understand why Virgin media can send me contract without my consent. That’s like a  scam and you have spend your treasure time to deal with this never end problems created by virgin.

Why am I being sent this? Could you give me and everyone who encountered the same problem a reason? 


Forum Team
Forum Team

Hi Regretojoinvm,

Thanks for posting and welcome to our community 🙂

Sorry to hear there's been some confusion regarding your disconnection.

I can see you've been able to speak with us regarding this since posting, if you do still need help with anything please let us know.