Appalling service from VM.
Applied for Gig broadband online for new house but address not shown on postcode finder.
received call by a gentleman stating that there was VM installed already at the property below and that I should take the business broadband, as it would be suitable for my needs.
Explained to him that I wanted the residential but was convinced by him that the business was better and that he was able to offer a good deal.
waited two weeks with no internet before the broadband was to be installed.
on the installation day the engineers turned up and when I showed him the property and explained my requirements he told me that the business package was not suitable for my needs and unfortunately I had been missold the package.
rang complaints department to explain my situation to be told that I would need to cancel the business package in order to proceed with the residential that I originally requested.
have been pushed from pillow to post and had the same conversation with many advisors just to cancel and still no confirmation despite being told I would receive an email stating this . During this time I have been called several times by a call centre requiring my confirmation to cancel and still trying to offer a better deal on the business package. Meanwhile I am still without any internet connection and no word when this will be resolved.
my partner has a severe health issue and works from home and is having to by expensive data add ons for her mobile just to use the hotspot. I’m appalled that a company with such brand recognition can act so unprofessional and the service offered is terrible
