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Re-connection failed

Hello

Today you sent my new virgin media kit to install our broadband at our new address. 

We followed the instructions but the installation failed and I received a text from VM to call a number but when i did I cannot speak to anyone. 

When I logged onto my account, it said I didn't have one anymore!

I cannot get hold of anyone to ask about why our broadband is not connected or about my account. 

We are a family trying to homeschool and work from home. 

Please can someone help me? 

Regards

 

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