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Re: can't log in to virgin media account

StewieJT
Joining in

Same problem for me. Password not recognised and tried resetting password and using my account details to reset. Nothing works. Unbelievable that this problem has been an issue for 3 years now!

3 REPLIES 3

Arissa_H
Forum Team
Forum Team

Hi StewieJT 👋🏼.

Thank you for posting, welcoming you onto our community forum.

What does it say when you try to log in? 

Have you tried using our website or app?

Please let us know.

Thank you.

Ari - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


I am using the app. It states that the password is incorrect and the reset password link does nothing.

Same problem as others have stated in this thread.

Hi @StewieJT thanks for your reply here.

Please allow me to send you a PM so I can look into things further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

Tom_W