Virgin Media Community

[suzefreeman]

I am also trying to leave, but I have been left on hold every time I try to call and never get through. I can only call after 8pm due to my work commitments and I've been waiting an hour on the messaging service.

If I write a letter, who can guarantee that it will be opened and read in time to give 30 days notice?

[japitts · Accepted solution]

If you send a letter, do so by recorded "signed for" - my understanding is that the 30days will run from the day after receipt.

[suzefreeman]

thanks, ridiculous though, that in this day and age, we have to send a letter to a telecom company instead of simply emailing them.

[Kain_W]

Apologies for the issues faced suzefreeman,

Welcome back to the community.

Have you been able to get in touch with the team since posting?
Let us know,

[suzefreeman]

No, I have been stuck in a whatsapp chat loop for 11 hours and got nowhere. 

[Kath_F]

Hi suzefreeman, 

Thanks for coming back to us on this one. 

I'm sorry to hear you are still having an issue with trying to leave. We can certainly check this out to you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,