Virgin Media Community

[jeffedwards80]

Hi

How can I change my new Volt User name/address ?

During a Broadband upgrade I agreed to also switch my Tesco mobile to Volt 

During the online Registration/Sales I was asked for an email address and offered my "one and only" and was told not possible (due it seems to already having O2 Business account) it was suggested I use family address which I was able to do.

Number has migrated ok over weekend

Contacted MyO2 Customer Service to change to new second email address over the weekend which seemed ok.

Unable to get onto Private MyO2 again web account using old (family) or my new address (both say system not activated)

Talked again with MyO2 who confirm that the address is changed on their side but Virgin have to now change their side.

How do I do this ?

Please advise

Many thanks

Jeff

[jeffedwards80]

Hi

During a Broadband upgrade I agreed to also switch my Tesco mobile to Volt 

During the online Registration/Sales I was asked for an email address and offered my "one and only" and was told not possible (due it seems to already having O2 Business account) .It was suggested I use family address which I was able to do whilst I set up a second personal address

Number has migrated ok 

Contacted MyO2 Customer Service to change to new second email address over the weekend which seemed ok.

Unable to get onto new Private MyO2 again web account using new or old address (both say system not activated)

Talked again with MyO2 who confirm that the address is changed on their side but Virgin have to now change their side.

How do I do this ?

Please advise

Many thanks

Jeff

[Paulina_Z]

Hi @jeffedwards80,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that this has been your experience. I understand that you're having some issues changing some account details with us.

I will be more than happy to look into this with you via Private Message to ensure that all details are correct and to understand more about your issue.

 Please keep an eye out for a purple envelope at the top right corner of your Forum page and I will be in touch soon.

Thank you.

[Paulina_Z · Accepted solution]

Hi @jeffedwards80, 

Thank you for coming back to me and discussing this issue in detail over Private Message. That's great news! 🙂

Glad that you were able to contact our friends at O2 and have this issue resolved now. 

If you come across any other issues, please get in touch with us again, and we'll be happy to assist. 

Thank you.