Virgin Media Community

[Emily_cj1]

Hi 

we are having the same issue - we desperately need this credit sorting in order to get our mortgage application accepted. My other half has emailed: Erikas - please reply or could I have a number to contact them. This is URGENT. 

thanks for your time, 

emily 

[Lee_R]

Hi @Emily_cj1 , thanks for posting.

I am sorry to hear you're having issues with your credit file.  Can I ask is Erikas someone who works in our Consumer Underwriting Team?

Regards

Lee_R

[Emily_cj1]

Sorry, that was unclear of me, Erikas is my other half. He has emailed your credit team

Thanks, 

Emily 

[Lee_R]

Thanks Emily before I contact you privately do you know what date the email was sent and did you mark it as "Urgent, mortgage affecting" ?

[Emily_cj1]

Hi - it’s named “owed money” 

thanks, 

emily 

[Shafreya]

Regardless of if (throwing scenarios here):

you previously owed money and paid it - it will get marked as resolved, not wiped out.

The credit agencies only get updated twice a month. You are not the only one emailing too so it might not get picked up this cycle.

Generally people should look at their credit score more often, especially if there is even a hint of needing it for a home etc.

[Emily_cj1]

Thanks for your useful comment 

[Emily_cj1]

Hi Lee, 

We are still waiting to hear back from your team 

Emily 

[Shafreya]

You may not hear from them for a while anyway. It was over a couple week wait before, potentially around a month.

[Emily_cj1]

Hi Lee, 

you said you’d contact me privately, please could you do this? 

thanks, 

Emily