Could you message me the contact details for my court forms?
I have had no end of problems with Virgin media for the past year. It has resulted in me receiving a default on my credit files for £90 for a bill which I have proved has been paid.
Their customer support is shocking, To contact them you hold on the phone for hours, wait on emails for weeks, and the forum / twitter guys although they pretend to be helping to the public eyes reading the forums and tweets, really they just want you away from the public eye and make you jump through hoops in PMs only to tell you what you already know and you need to contact customer service, or the billing team, or the credit disputes team or the etc etc etc.
You end up getting nowhere and when you step back and look at the bigger picture you can see it's all been designed so they can do exactly what they want with little to no accountability.
I'm going to take them to court also for the untrue derogatory marks on my credit files and the stress and anxiety this has caused and I'm going to push for compensation for the amount of time I've had to deal with the issues they have needlessly created.