on 24-05-2022 10:44
Hi,
Thank you for your suggestion but it has now been a week since I've been trying to verify my account.
I have tried again this morning with no success.
Regards
on 24-05-2022 13:31
Apologies for the issues faced fxdcaosta,
Welcome back to the community.
Just to clarify, have you received confirmation of the account being created it's just the verification side of things?
Thanks,
on 25-05-2022 07:21
Hi Kain,
I've received no correspondence after filling in the online sign up form.
Regards
on 25-05-2022 09:31
Hi @fxdacosta,
I'm sorry you've still not had anything regarding this. So we can look into this further, can you tell me if you're receiving any error codes when registering? Can you also provide me with the direct link you are using to sign up?
Thanks,
on 26-05-2022 07:59
Hi Reece,
Thank you for your reply.
I've not encountered any error codes when trying to register.
The following link, is what I've used to register my account.
https://www.virginmedia.ie/register/create-profile/##guest-registration-container
Regards
on 26-05-2022 10:07
Hello fxdacosta.
The link you posted is for our Customers that are based in Southern Ireland.
Can you try this link and let us know how you get on please.
Gareth_L
on 01-06-2022 15:38
Hi Gareth,
Thank you for the link, but I've still had no success.
I've contacted CSD, and they've referred my request to a technical team to resolve it; there seems to be a problem with my account in general.
However, I'm still waiting for someone to contact me. Unfortunately, not the greatest start to my contract with Virgin Media.
Regards
on 01-06-2022 18:21
Hi @fxdacosta,
I do apologise for the issues signing up for your online account and I appreciate it is not a great start!
I would like to take a closer look into things so will pop you a PM now to confirm some details.
Many thanks
on 18-06-2022 12:07
Thanks for your time via PM @fxdacosta
It's been my pleasure!
So pleased we were able to get this sorted and you can now access your account online and via the app 😄
Have a lovely weekend.