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wing
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On our wavelength
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Re: Unable to change package online

Last night I had a call from Virgin 0800 183 6403 to upgrade my package for £5 extra till 22/08/2022 when my monthly bill will go up from £109 to nearly £150/mth. The grades are broadband - from 200 mbps to 300 mbps, Sky Sports - upgrade to full HD and mobile sim data 2mb to 5mb. Actually, I don't need 300 mbps for my broadband or Sky full HD. 

I have 14 days from 1st Feb 2021 to cancel but I couldn't make the changes via online.  I called 0345 454 1111 or  or using my mobile dialing 150 but because of the pandemic I was asked to make the changes online.  Is there any other way or contact ?

 

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Emma_C
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Re: Unable to change package online

Hi Wing, 

If you're unable to get through on the phone you can also text us on +44753 305 1809 and we can help from there. 

Thanks 

Emma_C - Forum Team
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