4 weeks ago
This is a joke right, Mr Forum Team member?
Repeated calls to your suggested number 0345 454 1111 result in a nothing but a curt message asking me to call back later
Its not even possible to get as far as options 1 and 4 as you suggest
This is a shockingly terrible service - all marketing and branding - an NO substance
Am changing to another provider - as soon as I can get through - ha
Write to them
Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG
That's what I am going to do tomorrow. Registerd letter, 1st class. These agent are useless, they dont even bother to answer. Why Vm does pay them is a mystery.