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jbrennand
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Message 2 of 8
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Re: Removal of box

I will ask them to come here and comment

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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HHope
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Removal of box

Hi,

We are not virgin media customers but there’s an old brown box on the side of our house. It has become a hazard as the bottom has come apart and cables are hanging out (and I have young children).

The external cable also runs along a wall in our garden which we are removing so I need the box and cables removed safely. Would an engineer come out to fix this?

Thanks

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John_GS
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Message 3 of 8
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Re: Removal of box

Hi @HHope

 

Thanks for posting and welcome to the community. 

 

Normally we wouldn't remove the boxes but if you can PM me your name and address, I can reach out to the field manager for your area for further direction

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Message 4 of 8
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Re: Removal of box

Hi @HHope

 

Thanks for joining me on PM. I've contacted the local field manager for your area and I'll come back to you when I have an answer.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

HHope
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Message 5 of 8
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Re: Removal of box

Thank you! 

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Steven_L
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Message 6 of 8
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Re: Removal of box

Hey @HHope,

 

Have you heard anything from the area manager directly?

 

Regards

Steven_L

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HHope
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Message 7 of 8
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Re: Removal of box

Hi

I haven't heard anything, no.

Thanks

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Zoie_P
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Message 8 of 8
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Re: Removal of box

I am sorry to hear this, Hhope, 

I can look into this for you and see what's going on I will need to pop you over a pm and we can go from there

Zoie

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