a week ago
We are not virgin media customers but there’s an old brown box on the side of our house. It has become a hazard as the bottom has come apart and cables are hanging out (and I have young children).
The external cable also runs along a wall in our garden which we are removing so I need the box and cables removed safely. Would an engineer come out to fix this?
Thanks for posting and welcome to the community.
Normally we wouldn't remove the boxes but if you can PM me your name and address, I can reach out to the field manager for your area for further direction
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Thanks for joining me on PM. I've contacted the local field manager for your area and I'll come back to you when I have an answer.
Have you heard anything from the area manager directly?
I haven't heard anything, no.
I am sorry to hear this, Hhope,
I can look into this for you and see what's going on I will need to pop you over a pm and we can go from there