Price increase - when can I cancel?

[gwendam203]

I would like to cancel  , I have not been able to get help over phone  Please advise    Gwenda Robinson

[unisoft]

See

https://www.virginmedia.com/help/leaving

The address is on there so you can just pop a recorded delivery letter into you local Post Office if you don't want to phone.

Write to Virgin Media, Sunderland, SR43 4AA, including your name, address and account number.

If it's because of the 2023 price increase AND you are in contract, then mention you are using the Ofcom rule on contract exit without penalty because of price rise and ensure its received by them before 30 days of the dated letter or email sent by VM.

The forum staff can't process cancellations on here.

[newapollo · Accepted solution]

Hi Gwenda

If you try calling again it's best around 8am when lines first open and are least busy.

There's also a live messenger chat option on the right hand side when you open the page that unisoft linked to.

You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours.

[Megan_L]

Hi Gwendam203,

Thanks for posting this on our forums, I am truly sorry to hear that you're wanting to cancel after receiving your Price Increase information. 

I have a link here which goes over all the different ways you can cancel your services 👉 Cancellations

I can see @newapollo & @unisoft have already given you lots of help with this too, thank you guys! 
Thanks,

Megan_L