Hi Molly
I have exactly the same issue as this former customer can you help as this is costing me heavily.
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I was a former customer switching to another service earlier this year. After closing the account my partner cancelled the direct debit before a final £32 payment which we were not informed about was added - we had never missed a single payment over the years. This 'missed payment' turned up on my and my wife's credit account following no notifications and I rang up and paid the outside of contract cost without argument and was informed that the credit mark would be removed.
Some months later the mark is still there and is costing me hundreds of pounds per month in interest charges due to your incompetence. As we are due to renew our mortgage this £32 charge is now likely to cost us thousands. We did not receive a single letter requesting payment.
You need to sort this out now and it would be refreshing to see some recognition of the idiocy of your policies and they cause families at this difficult time.
So I need to know
1. At what point this week you will have removed all the credit file marks as promised in my call a few months ago.
2. This has cost us thousands - I would like to have an official complaint raised
Also Clearly this isn't just me - I found this on your forums
Word of warning for anyone considering using VM for ANYTHING. You will pay your bills on time for about 7 years, never miss a payment - then when they leave, they will RUIN your credit score by marking late payments and defaults on your account with no prior warning at all.14 Feb 2023
[MOD EDIT: Personal and private information has been removed from this post.]
