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Beth_G
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Message 11 of 30
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Re: Opt1 Marketing campaign January Sales - FAIL

Hi Adduxi,

Thanks for coming back to us. I can see that Carley has raised an IT ticket for this issue.

I've just checked the ticket reference and can see that it is still assigned and being investigated. We will keep you updated with any changes.

Thank you for your ongoing patience with this.

All the best,

Beth
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Adduxi
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Message 12 of 30
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Re: Opt1 Marketing campaign January Sales - FAIL

Thanks for the update @Beth_G   Hopefully this will be resolved soon.

 

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Adduxi
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Message 13 of 30
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Re: Opt1 Marketing campaign January Sales - FAIL

Hi all,

Any update on the IT Ticket for this problem please?  It seems to be taking an age to resolve matching my existing contract to the "fictious" My VM nonsense.

Thanks,

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Steven_L
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Message 14 of 30
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Re: Opt1 Marketing campaign January Sales - FAIL

I have looked into this and can see that the ticket is still open at the moment @Adduxi, I will ask for this to be escalated to the managers of the support team.

Regards,

Steven_L

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Adduxi
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Message 15 of 30
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Re: Opt1 Marketing campaign January Sales - FAIL

Thanks @Steven_L    Hopefully it will be resolved soon !

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Adduxi
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Message 16 of 30
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Re: Opt1 Marketing campaign January Sales - FAIL

Hi,

It's now another week since I last asked, and a month since this request was initially requested.

Is there any update on this IT Ticket ??  I can't believe this is taking so long to fix what is plainly wrong information in MyVM .

Can this please be escalated as it's dragging on much too long.

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Martin_N
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Message 17 of 30
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Re: Opt1 Marketing campaign January Sales - FAIL

Hi Adduxi,

We can certainly appreciate your frustration with this. I will reach out to my colleague who raised the ticket and request they escalate the ticket to get an update on this. 

^Martin

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Adduxi
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Message 18 of 30
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Re: Opt1 Marketing campaign January Sales - FAIL

And another week goes by with apparently nothing being done.  I'm beginning to see why so many people get frustrated by VM ! 

Can this please be escalated or whatever it needs to be and resolved before I loose the will to live .......

Thanks.

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Zoie_P
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Message 19 of 30
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Re: Opt1 Marketing campaign January Sales - FAIL

Hi Adduxi, 

Thanks for your reply, I am so sorry this has been going on for a while, I can see the ticket is still open and will ask @Carley, to get this escalated for you. 

Zoie

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Adduxi
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Message 20 of 30
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Re: Opt1 Marketing campaign January Sales - FAIL

@Zoie_P   Thanks and I really hope this can be sorted soonest, as the "real" Contract end date is approaching ......

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