New kit scam?

[GWBr]

The same has happened to me: text from Virgin to say, kit is being sent, then this morning to say it has been activated. I ignored the texts as assumed was a scam. Had a call from a delivery driver that appeared to know my house number. Is this a simple case of a wrong number or is there a scam around kit delivery?

[Ilyas_Y]

Hey there @GWBr, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the confusion of the delivery.
Did you make any changes to your account?

May I ask what was delivered?
Let us know and we can go on from there.

Kind regards,
Ilyas.

[GWBr]

I don't have an account. I joined this as a way of asking if this is a known scam

[Molly_T]

Hi GBWr 👋 thank you for getting back to us and clarifying. 

Sorry to hear that this happened! You can see more information about support with fraud and scam's here 👉 Dealing with Fraudulent Calls & Vishing Scams | Virgin Media Help

There is a chance that there has been some kind of issue with an address, but we would only be able to check by confirming a few details with you. I will send you a PM to confirm the address and we can look into this further. 

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[Molly_T]

Hi, hopefully you have seen my response to your post on the public thread.

If you can confirm the address we can look into this further for you, and ensure any appropriate actions are taken. 

Thank you for your patience in the meantime!
All the best! 🌞