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Re: New account, old email

Joining in


I am also having the same issue - I have been on the phone with someone who is not understanding the issue for the last 45 minutes. Can you please also help?

I received my new equipment and everything is working except I cannot register for MyVirgin Media or log into the Virgin TV Go app. 


Forum Team
Forum Team

Hi @akeelazeem89 

Thanks for posting and welcome to the community. Please do in future make your own thread 🙂 I have moved it in this instance.

I will send you a PM to help, as I think from a system check I do know what the issue is and have solved it,

Best wishes,

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Forum Team
Forum Team

Hey akeelazeem89, thank you for reaching out and I am sorry to hear you are having some account issues.

I can see my colleague has sent you a PM, if you look for the purple envelope in the right hand corner you should be able to see the reply. Thanks 

Matt - Forum Team

New around here?