I see that you helped these two people who tried and tried to get in touch about a move. I am in the exact same position. I've been trying for over a week wiht no response. getting cut off on the phone when I try to call, not getting any response or call back as promised. I have filled in all the online forms, the chat messenger etc. nothing. We move tomorrow. We both need internet to work from home, I will be at risk of losing my job if i cannot get connected. PLEASE can you help me?!!!!