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Re: Moved House-Account Number changed and want to link old email and documents

i too have a similar problem.

 i moved house and ended up with a new account number, when i sign into my virgin media i see my old account number and a message that says i have left.......totally confused here any help greatly appreciated

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Re: Moved House-Account Number changed and want to link old email and documents

Morning carlroberts1,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry the move and transfer of your online account hasn't been done up to now, I've popped you over a private message so I can help with this.

 

Look out for the little purple envelope in the top right hand corner.

 

Alex_Rm

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