Virgin Media Community

[mjswainwright]

I have the same problem with an incorrect default. Can someone from VM please advise what to do 

[Ashleigh_C]

Hi there @mjswainwright

Thank you so much for your post and welcome to the community forums, it's great to have you on  the team.

We have split your post so we can investigate this with you personally, are you able to elaborate on what has happened here?

Are you a current or former customer?

[mjswainwright]

Hi Ashleigh

I am a former customer and had to leave in October 2021 due to a house move where your service was unavailable at my new address. Initially I was charged a termination fee but this was then removed. I have recently checked my credit file to find a default has been registered. This is incorrect and needs to be removed.

Please investigate and arrange for the removal.

Many thanks 

[Ashleigh_C]

Thank you so much for popping back and explaining for me @mjswainwright I'm so sorry to hear that this has happened.

I'd be happy to take a closer look into this for you via a PM, I'll pop one across now. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thanks again