Menu
Reply
Andyhamlett82
  • 5
  • 0
  • 0
Tuning in
40 Views
Message 1 of 2
Flag for a moderator

Re: How long to get a response from the Executive Team?

Hi Tom, are you part of the virgin team and if so can you assist

 

I was hoping you could put me in touch with someone in your executive complaint escalation team. 

 

It is rather urgent and I am having no luck getting hold of anyone since my complaint was raised in December - and I still have no reliable internet. 

 

I am lucky that I work in telecoms (actually a Virgin product seller) Here are my headline numbers :

730 hours of no Internet since december

19 hours on hold to VM

3 engineer visits

3 engineers that have told me I have issues that cant be fixed. 

1 official complaint raised

42 days of no contact regarding this complaint

0 outstanding bills

2 service charge increases

1 help given by VM. 

 

I really need to discuss this with someone in  your team. 

 

regards

 

Andrew 

0 Kudos
Reply
Corey_C
  • 2.7K
  • 152
  • 220
Forum Team
Forum Team
21 Views
Message 2 of 2
Flag for a moderator

Re: How long to get a response from the Executive Team?

Hi Andrew,

 

Thanks for your post. I cannot put you in touch with the Executive Team from here. But I will send you a PM, if it's something I can fix or at least provide some answers then we'll work towards this, if it needs escalating then I'll get it done for you.

 

Cheers,

Corey C

0 Kudos
Reply