Virgin Media Community

[Andyhamlett82]

Hi Tom, are you part of the virgin team and if so can you assist

I was hoping you could put me in touch with someone in your executive complaint escalation team. 

It is rather urgent and I am having no luck getting hold of anyone since my complaint was raised in December - and I still have no reliable internet. 

I am lucky that I work in telecoms (actually a Virgin product seller) Here are my headline numbers :

730 hours of no Internet since december

19 hours on hold to VM

3 engineer visits

3 engineers that have told me I have issues that cant be fixed. 

1 official complaint raised

42 days of no contact regarding this complaint

0 outstanding bills

2 service charge increases

1 help given by VM. 

I really need to discuss this with someone in  your team. 

regards

Andrew 

[Corey_C]

Hi Andrew,

Thanks for your post. I cannot put you in touch with the Executive Team from here. But I will send you a PM, if it's something I can fix or at least provide some answers then we'll work towards this, if it needs escalating then I'll get it done for you.

Cheers,

Corey C