Virgin Media Community

[Mariusz11]

Could anybody help me, how to contact with customer service? It is real Nightmare. I was calling on Monday and I spent 40 min. waiting for consultant.

When finally someone took a call it wasn't possible to understand the consultant because of english accent was unintelligible. During that call the lady I spoke to hung up on me.  Are  Virgin call centres in India?

Today I spent next 40 min. waiting fot connection with consultant and listning the music and finnaly the connection stoped. I am worring about my mobile bills by the way.

Maybe if someone see that the matter regards the contract break they don't take a calls?

[Corey_C]

Thanks for your post, Mariusz11,

Can you advise us what you are needing help with regarding your bills? Maybe we can help. We also keep detailed billing and payment history online here.

Cheers,

Corey C

[Mariusz11]

Hi, have problem because my bills will increase from 25 pounds to 44 pounds from February .

And I can't contact with Virgin call center to leave Virgin because waiting time for connection is 3 hours

and I don't have time to spent  waiting in queue to consultant.

Sincerely

Marios

[Ryan_N · Accepted solution]

You would need to call the team to cancel Marios - I am unaware of any 3 hour long queues. I would advise that it is best to call in the morning; 0345 454 1111. 

Cheers. 

[Andruser]

Or alternatively, you can cancel in writing, as per the Terms & Conditions.  Obviously you'll need to use a recorded delivery postal service, but it avoids the misery of dealing with VM by telephone.

[rossonomous]

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Impossible-to-cancel-contract-HUNG-...