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Re: Hard search on credit report

Joining in

I was thinking of getting virgin when my current media runs out, but I have just seen they have done a hard search on my account so now Im having second thoughts. I've never missed any payments or bills in the past, years of history. I think a hard search is absurd for broadband. It has lowered my credit score.


Forum Team
Forum Team

Hey soildsponge, thank you for reaching out and I am sorry you feel this way.

Like most major prodiver we do a credit check, we do this as business to every customer joining us.

You can find out more about this here Thanks 

Matt - Forum Team

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