Gone away form received

[Chessiebutcher]

Hi Jon,

I am also experiencing this issue and was told the router would arrive by Wednesday and really need it to because I'm going away for Xmas after this! But have also just received the 'Gone Away' email.

Thanks,

Chessie

[VM-Jon]

Hi @Chessiebutcher 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Kath_F]

Hi Chessie, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue. I can see Jon has picked this up for you and will hopefully already be getting things sorted for you.  

If you need further help from us, pop back and let us know. 

Thanks,