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Re: Extending coax cable

Beanie_Stack
Joining in

How do I book an engineer visit to get my cable extended so I can relocate the TV and router etc?

7 REPLIES 7

newapollo
Very Insightful Person
Very Insightful Person

Hi Beanie_Stack 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
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Ayisha_B
Forum Team
Forum Team

Hi @Beanie_Stack 👋,

A warm welcome to our Community Forums and thanks for your post. 

I'm more than happy to get this arranged for you but as newapollo has advised, there is a £25 non fault call out charge. 

If you are happy to proceed, then please do respond to my PM 📩 and I will get a tech visit booked out for you 😊

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ayisha_B
Forum Team
Forum Team

Thanks for confirming the requested details via PM @Beanie_Stack 😊

I've booked a technician for you to come out and relocate your equipment. You can find confirmation of the visit via your 👉 online account.

Let me know if there are any problems with the date or time and I can look to reschedule this for you. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!


 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi Ayisha_B

How can i book one of these appointments also? im more than happy to pay the Fee, i just need an appointment asap before the plasterer comes!

Would be a great help! Thank you 🙂

Hey tyvdale,

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

welovetrees
Joining in

Hi there, I need to arrange an engineer visit also.  Happy to pay the £25 call-out fee in order for them to move my router further away from the entry point of the building and closer to the centre of the property.  Please drop me a DM to verify the security details.  thanks

Hey welovetrees,

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L