Email Linked to Old Account - Cannot Register or Login to New Account

[Lukeshep]

Hi, have been having same issue for past 6 weeks. Previously had an account years ago, now I'm unable to set up a new virgin media account as my email address is linked to the old account. I also can't use a new email address as the system always says it has found my account and it is linked to my original email.

Several calls with virgin media team but no progress so far. Can someone please take a look?

Thanks,

Luke

[Ilyas_Y]

Hey @Lukeshep thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the troubles you're having with My Virgin Media. 😞
I will assist you on this and help you gain access again.

I will send a private message.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Lukeshep on the forums.

We recognise that the email you wish to use is linked to your previous account.
By unlinking that, we can then allow the new account to be made.
As advised - please allow 24 hours before trying.
Other than that - feel free to reach out to us for anything else you need help on. 🙂

Kind regards,
Ilyas.