Hi jerryfan,
Thank you for getting in touch.
I am sorry to hear you are experiencing issues with contacting the team.
To make changes to your package, we would ask that you call the team on 0345 454 1111 / 150 or drop us a text message on 0753 305 1809.
The team are available from 7am - 11pm Mon-Fri and 8am - 8pm Sat/Sun.
Thanks
Nat