Virgin Media Community

[jerryfan]

Hi Biggdrew80,

I am in a similar situation. Have you eventually managed to contact Virgin and got your package downgraded? If so, how did you do it?

Many thanks.

[Natalie_L]

Hi jerryfan, 

Thank you for getting in touch. 

I am sorry to hear you are experiencing issues with contacting the team. 

To make changes to your package, we would ask that you call the team on 0345 454 1111 / 150 or drop us a text message on 0753 305 1809.

The team are available from 7am - 11pm Mon-Fri and 8am - 8pm Sat/Sun. 

Thanks 

[jerryfan]

Thanks Nat!

I read from reddit.com/r/virginmedia that there is https://www.virginmediapartners.com where you could fill in a form and someone will call back to discuss the package with you. Is it legit? Run by Virgin Media? I mean can i trust it or it is a phishing web site? Thanks.

[Lee_R]

Hi @jerryfan

Sorry for the delay in responding.  Have you had any success since posting?

Regards

Lee_R

[jerryfan]

No 😞

What should i do?

Can I trust  https://www.virginmediapartners.com ?

Thanks.

[Lee_R]

Is this to obtain a 'mates rates' or associates rates deal? 

[jerryfan]

TBH, I don't know. Before I call them, I want to make sure they are legit. 

[Lee_R]

I will investigate this on your behalf @jerryfan .

Regards

Lee