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jerryfan
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Re: Downgrading Package

Hi Biggdrew80,

I am in a similar situation. Have you eventually managed to contact Virgin and got your package downgraded? If so, how did you do it?

Many thanks.
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Natalie_L
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Message 2 of 8
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Re: Downgrading Package

Hi jerryfan, 

 

Thank you for getting in touch. 

 

I am sorry to hear you are experiencing issues with contacting the team. 

 

To make changes to your package, we would ask that you call the team on 0345 454 1111 / 150 or drop us a text message on 0753 305 1809.

The team are available from 7am - 11pm Mon-Fri and 8am - 8pm Sat/Sun. 

 

Thanks 

 

 

Nat
jerryfan
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Message 3 of 8
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Re: Downgrading Package

Thanks Nat!

I read from reddit.com/r/virginmedia that there is https://www.virginmediapartners.com where you could fill in a form and someone will call back to discuss the package with you. Is it legit? Run by Virgin Media? I mean can i trust it or it is a phishing web site? Thanks.

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Lee_R
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Message 4 of 8
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Re: Downgrading Package

Hi @jerryfan

Sorry for the delay in responding.  Have you had any success since posting?

Regards

 

Lee_R

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jerryfan
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Re: Downgrading Package

No 😞

What should i do?

Can I trust  https://www.virginmediapartners.com ?

Thanks.

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Lee_R
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Re: Downgrading Package

Is this to obtain a 'mates rates' or associates rates deal? 

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jerryfan
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Re: Downgrading Package

TBH, I don't know. Before I call them, I want to make sure they are legit. 

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Lee_R
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Re: Downgrading Package

I will investigate this on your behalf @jerryfan .

Regards


Lee

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