no one will call you and unless its a simple question and not account specific i dont think staff can help
8 in the morning seems to work better than other times
go this route
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
____________________
Tony