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Re: Credit refund

Hi Emma

Problem is with Virgin Media. It was way back in 2016. Think it was all charged incorrectly so they promised to sort it out, foolishly I thought they had. Was quite shocked when £554,05 showed up all of a sudden about 2 weeks ago. They said in LiveChat that they would not charge me until all the credit was used up but then 2 days later they charged me again. I have requested it be returned to me.

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Re: Credit refund

Thanks for coming back to us Kematt

 

I'll PM you so I can assist further

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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