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Message 11 of 13
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Re: Credit but no deduction on bill

I have reached my limit of private messages, so must write this here.

Please accept my sincere apologies, Paul. Because I did not notice any reduction in my bills, I was not aware that this was actioned in my account. I did not see it in my statements, which I ask to be printed at my local branch every week, so that I can control my incomings and outgoings. I am in my eighties, so find it all very baffling! My son has to help me with the technology.

I am still very disappointed that nothing can be done as far as compensation goes, because the Hub 4 has given me nothing but stress, which I can well do without at my age.

All the same, thank you for investigating this for me.

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Message 12 of 13
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Re: Credit but no deduction on bill

Hello jrlvm

Thanks for your reply 

Paul is off today so I have had a look at this for you 

If you can check your next bill and direct debit 

You will see the credit that has been advised previously 

I am sorry it has taken this long 

Gareth_L

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Message 13 of 13
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Re: Credit but no deduction on bill

Thank you very much, Gareth! 🙂

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