I have reached my limit of private messages, so must write this here.
Please accept my sincere apologies, Paul. Because I did not notice any reduction in my bills, I was not aware that this was actioned in my account. I did not see it in my statements, which I ask to be printed at my local branch every week, so that I can control my incomings and outgoings. I am in my eighties, so find it all very baffling! My son has to help me with the technology.
I am still very disappointed that nothing can be done as far as compensation goes, because the Hub 4 has given me nothing but stress, which I can well do without at my age.
All the same, thank you for investigating this for me.