a week ago
I am still waiting for a £10 deduction on my bill.
Please would a member of the Forum Team help me with this.
Thank you for getting in touch.
I am sorry to hear you have not received the promised credit on your account.
You have mentioned that you have been able to view the credit, was this on your online account?
If the credit was showing on your online account, the amount would usually have been taken from your bill produced.
When was the credit applied to the account please?