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michaelriordan
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Re: Complaint ignored for 2 months...

I've emailed them, phoned and phoned. I sent them a recorded delivery letter which they have noted on their system. Latest was somebody was going to phone me back on Saturday, but nothing. I'm not being contacted from a third party debt collector. Nightmare

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Lee_R
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Re: Complaint ignored for 2 months...

HI @michaelriordan thanks for posting and welcome to our community.

I am sorry to hear you've not heard back from the complaints' team.  I am going to send you a quick private message.

Regards


Lee

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michaelriordan
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Problem cancelling virgin contract after being a customer for 6 years due to house move

I've been trying to cancel my virgin contract since February without success. In April after being ignored, I cancelled the direct debit as I'd sold and moved out of my house. I've written to Virgin  recorded delivery, phoned and emailed without success. The latest was somebody would phone me on Saturday, but nothing!

I've had a few calls from Virgin sales team wanting to upgrade my contact (so they know I requested to leave). Unfortunately, the Sales Team have no power or authority to deal with my complaint.

I'm now being hounded from bpo collections via mail and text. 

Can anybody offer any advice? 

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goslow
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Re: Problem cancelling virgin contract after being a customer for 6 years due to house move

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Lee_R
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Re: Problem cancelling virgin contract after being a customer for 6 years due to house move

Hi @michaelriordan 

I am sorry, have you not received my private message?

Regards

 

Lee

 

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