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webstbs
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Re: Cant contact virgin media

Hi thebarra1

I am in the exact same situation. I have so many outstanding issues with my Virgin Media package and am unable to get through to anyone to resolve those problems. All I get on the phone is an 'I'm sorry, it seems we're really busy. Please call back again later.'

You're redirected to the help FAQ page where, upon exhausting all those options, you're told to call the customer contact center. And round and round you go...

I can't even cancel my package without them picking up the phone for me. Extremely frustrating.

Noonix
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Re: Cant contact virgin media

Same i've been trying for three days to get through all i get is we're very busy call again later think im just cancel my direct debit and wait for them to contact me 🤬 

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Zak_M
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Re: Cant contact virgin media

Good afternoon @webstbs 

 

Welcome to the forums and thank you for taking the time to reach out. 

 

I am sorry to hear that you are having issues with getting though to us via the phone. 

 

Would you please outline the issues you are having on here so that we are able to assist you further? 

 

Kind regards,

Zak_M

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