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23-01-2021 16:40 - edited 23-01-2021 16:53
No. The text doesn't work. They tell you to phone as i am on a particular package. WHAT A WASTE OF TIME
on 23-01-2021 16:46
Hi alexjsharley
Thanks for coming back to us. What does the text service state please?
All other methods of contact can be found here
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
23-01-2021 16:49 - edited 23-01-2021 16:54
It said
You contacted us stating that you want to remove sky cinema from your package. As you have an Oomph bundle, I have redirected you to the Oomph team who would assist you further.
Been waiting on the phone for 30 mins.
on 23-01-2021 16:59
Thanks for coming back to me.
Apologies for the wait times, they'll assist you asap
on 23-01-2021 17:41
Managed to get through to someone after 60 mine waiting!
Hopefully cancelled now!
on 24-01-2021 08:25
Thank you for letting us know.
Cheers.
